Answers Inside Minutes

Get Help From Raceup Casino Fast

Reach our team by live chat, e-mail or phone, any hour of any day of the week, and get an answer in minutes.

Get Help Now Anjouan licensed, ALSI-553070

Paid today

446,541 A$

2,144 Players online now

Anjouan licensedLicensed by Anjouan Offshore Finance Authority under ALSI-553070 since 2017

15-minute withdrawalsAverage payout time 15 minutes, with A$220M paid monthly and withdrawals up to A$39,000

Bank-grade security256-bit AES encryption with audits by QUINEL and eCOGRA

Raceup Casino Channels

Ways to a Real Person

Every route below lands with a human who works from the same account tools and answers around the clock.

You Want an Answer Now

Use live chat for anything time-sensitive, from a stuck deposit to a locked bonus; someone replies in about two minutes, whatever hour you log in.

Open Chat

Slow Question, Written Answer

Send details of a slower matter, such as a document review or a payment query, to [email protected]; expect a reply within roughly six hours, day or night.

Write to Us

Call the Team

Call +61 2 8844 7652 (AEST) when talking it through is easier, for example a withdrawal that needs explaining; typical pickup takes about five minutes.

Call Support

Playing From Australia

Offshore Licence, Australian Hours

This panel settles the practical questions about reaching us and who supervises us from Australia.

Reaching Us

Australian phone+61 2 8844 7652

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Supervision

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-553070

Getting Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Complaints Route

Take Your Complaint Up a Level

Removes the worry that a bad answer is the end of the road.

Send the Details First

Message support first with what went wrong and any reference numbers, so an agent can pull the case and reply in writing.

The First Reply

Expect a written answer inside six hours by e-mail. Support checks it against your history before deciding.

Escalated, Not Ignored

Ask the agent to pass the case to a manager when the reply misses the mark. A senior reviewer looks again at the same records.

Regulator Referral

Send the unresolved file to the Anjouan Offshore Finance Authority, the regulator on this licence, if the manager's answer still fails you.

Where You Are Now

Which Inbox Do You Need?

It removes the worry that a message sits unseen in the wrong inbox while your issue waits.

Account

General support and account access help[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Read the Details Before You Deposit

Answers the worry about who holds your money and who answers for it.

The Company

Legal NameRaceup Casino LLC

Company Number500312 (Anjouan)

Registered AddressBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-553070

Written Contact

Support E-mail[email protected]

Waiting Times

Response Times on Every Channel

Useful when the clock matters and you need to know how long to wait.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply2 minutes

All Hours Shown InAEST

E-mail

E-mail Address[email protected]

E-mail Reply6 hours

Phone

Phone Number+61 2 8844 7652

Phone Wait5 minutes

Gather These Before You Get in Touch

Assemble these five items and an agent can act on the first message.

Account e-mail address
Reference or transaction number
Photo identification on hand
Proof of address document
Payment method confirmation

You Have Read Enough

Clear Answers Before You Ask

Settle the five questions Australian players send us most often before you open a chat.

trustWhy did my complaint not get the answer I wanted?+

Escalate it in writing to [email protected] and ask for a formal review. If the reply still misses the mark, you can refer the matter to the Anjouan Offshore Finance Authority, which licenses this operator.

trustCan I check who holds the licence behind this casino?+

Raceup Casino LLC runs the site under Anjouan Offshore Finance Authority licence ALSI-553070, company number 500312. Ask support for the licence details if you want them in writing.

trustCan I ask for a copy of what you hold on me?+

Yes. Write to [email protected] to request a copy of your stored data or its deletion. The team confirms your identity, then answers within the limits set for the operator.

trustWhat happens when support checks who I am without a password?+

Support confirms identity with your registered email address and account details instead. Nobody at Raceup Casino asks for your password, so treat any request for it as suspicious.

trustDo I need to wait until Monday to reach anyone?+

No. Live chat, email and phone all run 24 hours a day, 7 days a week, on Australian Eastern Standard Time. Christmas Day and late Saturday nights are covered like any other hour.