You are in charge here

Responsible gambling at Raceup Casino: keep the reins

Only players aged 18+ may play, and every Raceup Casino account carries deposit limits, session time limits, self-exclusion periods, reality checks and cool-off breaks.

Set your deposit limit

Anjouan licensedLicensed by Anjouan Offshore Finance Authority under ALSI-553070 since 2017

Help and protection

Save these few lines

Raceup Casino keeps these facts visible, because calm play starts with knowing where you stand.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-553070

National registerBetStop

Helpline1800 858 858

Limits and exclusion[email protected]

Built-in safeguards

Choose what fits your week

Worrying that change is difficult to arrange is the common one, and these settings live inside your own account.

A spending ceiling you pick

Choose the most you want to put in over a day, a week or a month. Switch it on before your first session, while the numbers are still your decision.

Clock out, planned in

A reminder that stops you when the clock runs out, rather than when you notice. Turn it on if sessions tend to stretch past what you planned.

Close the door for a while

Blocks your account for a period you choose when you need a firm stop. Use it if a cool-off feels too light for what you are noticing.

The clock you don't watch

A message appears at intervals with your time and spending so far. It suits anyone who loses track of the clock once a game gets going.

A pause for a busy week

A short pause from playing that suits a busy week or a heavy month. Reach for it when a break would help more than willpower alone.

Do it now

Setting a deposit limit

Useful when a figure feels right, or when you want the decision made before the session starts.

Menus

Open your profile menu and check you are signed in to your own account, the single one registered in your name.

A choice of three caps

Pick the cap you need: money in, losses or session time. Each one behaves differently, so read the wording before you commit.

Picking your figure

Enter the figure or the minutes, then name the period it covers: a day, a week or a month. Check it matches what you meant.

Is it showing yet?

Confirm the setting and go back to check that it shows in your account. If it is missing, contact support before you play.

Stop and look before the next session

Catching these signs early makes the fix small: a limit set in your account or a short pause is often the whole answer. Left alone, the same pattern tends to grow. Noticing is not a diagnosis, it is a decision point.

Several of these sound familiar? Treat that as information, not a verdict.

You check the balance before you check the time
Deposits run past what you planned that week
Chasing a loss has become the reason you log in
Play holds your attention while everything else waits
You keep the amount from people close to you
Chasing the feeling is harder than enjoying the game
You promise yourself a short session and stay for hours

When you want to talk

Reach out to someone today

After this block you will know which free service fits your situation and who answers when.

National Gambling Helpline

Counsellors answer every hour of every day, by phone, online chat or email, with no charge and no judgement. Players and their families can call for advice, self-help tools or a local service near them, and the conversation stays confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings across Australia bring people who gamble together with others in the same position, face to face or online. Partners and relatives are welcomed too, and there is nothing to pay to walk in. gaaustralia.org.au

National Debt Helpline

Specialist counsellors help with money owed from gambling, free of charge, on weekdays during business hours. They talk through debts with you, deal with lenders on your behalf and plan a way back to a manageable budget. ndh.org.au

Choose the break that matches how you feel

Step away for a few days. A time-out closes your account for a set stretch of hours or days, and you start it yourself from the account settings. It suits a busy week or a cooling-off spell, and play stays shut for the whole period you picked.

Months out, no short cut. Self-exclusion shuts your access for a long stretch, and the decision holds. You set it in your account, it lasts months rather than hours, and neither you nor support can lift it before the end. Play and deposits stay blocked until it expires.

BetStop registration. BetStop is the national register run by the Australian Government, and it covers licensed online and phone wagering providers. Registration takes about five minutes online, lasts at least three months, and can run for life. Cancelling early is possible only after three months, with a statutory declaration confirming you have seen a counsellor or GP. betstop.gov.au

Your safety net

Limits and locks, answered

Whether a lock you set now can be undone later without a phone call to anyone.

Can I end my self-exclusion before the period I picked ends?+

No. A self-exclusion runs for the whole period you chose when you set it, and it cannot be cut short partway through. Plan it for the stretch of time you actually need.

Does excluding myself here stop me using other casinos?+

No, self-exclusion in your account is a Raceup Casino setting only, so other sites stay open to you. To be cut off across licensed online and phone betting providers in Australia, join BetStop, the national register run by the Australian Government through ACMA.

Where do I change a deposit limit I set last week?+

In the same part of your account where you set it, under the limits section of your profile. The new figure takes the place of the old one as your standing limit, so you always see one number in force.

How do I close my account for good rather than pause it?+

Message support at [email protected] and ask for the account to be closed permanently. The team replies around the clock, and closing is a different choice from a pause, which is meant to end.

Can I set limits from my phone instead of a computer?+

Yes. The mobile version of the site carries the same account section, so deposit limits, session time limits, reality checks and cool-off breaks can be set from a phone. Nothing differs between the two.